Frequently Asked Questions

How can I find out when my garbage, organics and recyclables will be collected?

Schedules and accepted materials can be found online or via the Curbside Collection smartphone app. You can pick up a copy of your garbage and recyclables collection schedule from the Municipal Hall or from the Curbside Collection Service page.

Where can I dispose of old applicances, paint, cardboard, etc?

The Waste Wizard, viewed from Accepted Recylables or the Curbside Collection smartphone app, informs residents of refuse streams and location of local depots. Other contact numbers are listed on the Recycling page, or at bottom of your collection schedule. You can also visit http://www.cvrdrecycles.bc.ca or phone the CVRD Recycling Hotline 250-746-2540.

Where can I find bus routes for the Cowichan Valley?

Bus schedules are available online from BC Transit at http://bctransit.com/cowichan-valley. They can also be picked up at the Cowichan Centre (Island Savings Centre, 2687 James Street).

What should I do if I find a dead deer (or other large animal) on my property?

The Municipality is not permitted to enter private property to collect carcasses. If the carcass is on the road allowance, then residents can phone the Operations Department main number, 250.746.3106, to arrange pickup. You may bring the carcass to the road allowance and then call the Municipality. Alternatively, you can cover the carcass with lime and bury it on your property. You can Report a Problem online and view more contact information.

How do I change or update the Title to my property?

Changes to land titles must be submitted to the Land Title Office (Suite 200, 1321 Blanshard St, Victoria, BC, V8W 9J3). The phone number is 1-877-577-LTSA (5872) and the website is www.ltsa.ca. A few weeks after the changes are recorded by the Land Title Office, the amendments will be sent to the Municipality.

What are the phone numbers for neighbouring local governments?

  • Cowichan Valley Regional District 250-746-2500
  • City of Duncan 250-746-6126
  • Town of Ladysmith 250-245-6400

Who do I call if I see a bear?

Please phone the Conservation Officer at 250-746-1236 or the Conservation Call Centre in Nanaimo at 1-877-952-7277.

Who do I call before I dig?

Call BC One-Call 1-800-474-6886.

When can I burn in my backyard?

Residential backyard burning can be done between March 15 through April 15, and October 15 through November 15.  Please see our Air Quality webpage for more information.