Curbside Collection FAQs

General Questions about Curbside Collection

 

I have just moved here – what do I need to know about curbside collection?

If you are moving into an existing single family home, you will be included in the curbside program. If you have built a new house, you will automatically be put on the program when your occupancy permit is issued. Enter your address into the Waste Wizard tool on the Curbside Collection webpage to fnd out your collection schedule. You can also download the MNC Curbside app onto your mobile device! 

When is my collection day?

Collection days are determined by zone – organics every week with recycling and garbage on alternating weeks example organics and garbage one week, organics and recycle the next.  Your zone and collection schedule can be found by using the "My Schedule" tab of the Waste Wizard tool on the Curbside Collection webpage. 

What time do I have to have my containers to the curb?

Please place materials curbside by 8:00 a.m. 

Why do I have to have my food waste, garbage and recyclables out by 8 a.m. when the truck doesn't come by until later in the day?

The order of collection on each route can change sometimes without notice due to construction or other unforeseen circumstances. If you put your organics bin, garbage or recyclables out after 8 a.m. and the truck has already passed your house, it will not be picked up.

Does my collection day stay the same? What happens when there is a holiday?

No, collection days skip a day each time there is a holiday.  Find your schedule, and set up reminders using the Waste Wizard tool on the Curbside Collection webpage. You can also call us at 250-746-3106 (Monday–Friday, 8:30am–4:00pm) to provide your address for staff to look up, or download the "MNC Curbside" app in the Google Play Store or Apple App Store. 

How/Where do I get the proper curbside collection containers?

Green Bins: For kitchen scraps, green bins manufactured by Orbis/Norseman must be used. They are sold at the following locations:

  • Canadian Tire (2929 Green Rd)
  • Home Depot (1-2980 Drinkwater Rd)

Recycle containers need to be clearly labeled  to avoid confusion. Municipal Hall has yellow recycling stickers for containers free of charge and yellow bags for $2.00 each. Acceptable recycle containers must:

  • be designed to be manually lifted (no commercial totes/carts);
  • have capacity no greater than 120 litres (30 US Gal);
  • not to exceed 20 kgs or 44 lbs (including contents) when placed at the curb for collection.

Garbage cans can be purchased at Home Depot, Canadian Tire, Home Hardware, Walmart and similar locations. Acceptable garbage containers must:

  • be designed to be manually lifted;
  • have exterior side handles;
  • have a removable watertight lid (do not attach lid with rope or bungee cords);
  • have a capacity no greater than 77 litres (20 US Gal);
  • not exceed 16 kgs or 35 lbs (including contents) when placed at the curb for collection.

Does the Municipality collect yard waste?

The Municipality does not collect yard waste at this time, but residents can be take it to Bings Creek or Peerless Road Recycling Centres year-round, free of charge.

  •  Bings Creek Solid Waste Management Complex (3900 Drinkwater Road, Duncan)
  •  Peerless Road Drop-off Depot (10830 Peerless Road, Ladysmith)

Can I put yard waste in my green organics bin?

No. Residents can be take yard waste to Bings Creek or Peerless Road Recycling Centres year-round, free of charge (see addresses above).

What if there is adverse weather?

Severe winter weather, such as snowy and icy conditions or roads blocked by downed trees or power lines, may cause a temporary cancellation of curbside collection. Call 250-746-3106 for more information.

Where can I take a deceased pet or livestock?

Deceased pets or livestock are accepted at the Naniamo Regional Landfill. Make sure to call at least 24 hours in advance to inform them that you are coming: 250-722-2044