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Feedback Form

To submit feedback and/or report a problem, please use our Feedback Form. Please choose your topic from the drop-down menu and your submission will be directed to the appropriate department to resolve. If there is a bylaw infraction, please use our Bylaw Violation Report.

Emergency Hotline

If calling by phone, the Public Works/Operations main number, 250.746.3106, will guide you to the correct point of contact in order to report a problem regarding:

  • curbside collection
  • sewer / waste water management
  • deceased animal pick-up
  • streetlight replacement
  • watermain leaks
  • drainage

To report after hours emergencies, please call the After Hours Emergency Line at 250.746.5112.

North Cowichan-Duncan RCMP Online Crime Reporting

The North Cowichan-Duncan RCMP Detachment has a new online reporting tool giving citizens a faster way to report less serious crimes.

What you can report:

  • lost or stolen items* under $5,000
  • property damage or vandalism that will cost less than $5,000 to repair
  • crimes that have happened within the jurisdiction of North Cowichan/Duncan RCMP
*Items cannot involve personal identity, firearms, licence plates or decals.

Learn more at