Request for Service / Issue Submission

Use this form to report bylaw violations or common non-urgent public works issues. 

  • Curbside problems (garbage, recycling, organics): Use the ReCollection widget (use the Need Help? tab) or the MNC app to report problems and find answers to common questions. 
  • For emergencies (police, fire, ambulance) call 9-1-1
  • For urgent issues, call the Operations Department at 250-746-3106 (after hours 250-746-5112) 
  • For animal control issues contact Coastal Animal Services 

Contact other municipal departments

Required fields are marked with an asterisk (*). 

I want to:
(such as nuisance properties, parking, business licensing, encampments, open burning complaint, etc.)
(road, sidewalk, streetlight, sewer, water, park, trail, etc.)

Bylaw Violation

The information requested is necessary to fully evaluate your request for a bylaw complaint. Complainant information is considered confidential by North Cowichan and will not be released to the person whose property is under complaint, or the public, unless an order has been made by the Provincial Freedom of Information Commissioner or a court of competent jurisdiction.

Complaints must include your name, address, phone number and relationship to the property or individual that you’re making the complaint about.

Contact Information
(include unit number)

Details of Complaint

Often complaints are resolved amicably between neighbours. As a result, and if possible, it is recommended that each party attempt to resolve their issues before contacting a Bylaw Compliance Officer for assistance.

Have you spoken with neighbour about issue?
Have you reported this issue before?

Acknowledgement

Personal information is collected by North Cowichan under the authority of s. 26 (c) of the Freedom of Information and Protection of Privacy Act for the purpose of administering the Municipal Ticket Information System Bylaw. Direct any questions about this to North Cowichan’s Privacy Officer, privacy@northcowichan.ca, 250‐746‐3116, 7030 Trans‐Canada Highway, Duncan, BC, V9L 6A1.

Report a Public Works Issue

I want to report an issue or problem with a:
Can we contact you if we have additional questions? Crew sometimes need to follow up.
Contact
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